I downloaded Ticklebug for Android, but the app will not connect. Why Have you installed Ticklebug Receiver on the computer you want to control? If so, is the application running? If so, you may want to try entering the IP address and port numbers manually into Ticklebug on your Android device. Also, ensure that your phone is connected to the correct WiFi network.

OK. I did what was suggested in the answer for the previous question, but it's still not working. Now what Do you have a firewall running on your computer? If so, ensure Ticklebug is not getting blocked. If that doesn't work, try restarting Ticklebug Receiver and re-enter the IP and port numbers into Ticklebug for Android. If it still doesn't work, please contact us for support.

How do I know what version of Ticklebug Receiver I have Hover over the system tray icon. The tooltip will state the application version.

Auto-connect is not working, but manually connecting does. Why Ticklebug uses multicast for auto-connection. Some networks don't support multicast.

The mouse pointer is moving really, really slow! Why Your WiFi throughput could be a bottleneck. Typical average throughput is around 18Mbit/s. If you're getting less than this, it could be why you're seeing a performance problem.

Do you support Windows XP It has not been tested, but feel free to give it a shot!

Do you support Linux Not currently.

Do you support Blackberry, iOS, or Windows Phone Not currently.

I can't login with my username and password on my computer with Ticklebug. Why This is a security feature of your operating system that disallows third-party apps from controlling input when the computer is locked.

Zooming isn't working in Windows. Why Try enabling Magnifier in Control Panel -> Ease of Access -> Optimize Visual Display

Zooming isn't working in OS X. Why Try enabling Zoom in System Preferences -> Accessibility -> Zoom. Check 'Use keyboard shortcuts'

What browsers are supported for the web shortcuts Modern versions of Chrome, Firefox, IE, Safari, and Opera should work without issue.

What applications are supported for the media shortcuts Modern versions of iTunes should work without issue.

How do I get rid of the ads in the Android app There are no ads displayed in the paid version of the app. Please upgrade to remove ads.

Why should I upgrade to the paid version If you want to remove ads, take advantage of the entire screen space, and reduce your data usage from ad downloads, you should consider upgrading. You'll also get access to premium features like launching applications using voice commands!

The start voice command is not starting Windows applications. Why The word said after start must match an executable file name. And, that file must be located in a directory specified in the path environment variable. The file name must not contain any spaces or special characters. Put batch or script files in a directory specified in the path environment variable to perform custom magic of your liking. For example, you could create a batch file called movies.bat that starts your favourite media player and loads your favourite movies playlist. To use it with a voice command, say start movies. See netflix.bat for another example.

I have another question that wasn't addressed here. What should I do Please contact us for support